Refund policy

We want you to feel confident about your purchase. Here's how returns, exchanges, and order cancellations work at Leonids.

Worry-Free Guarantee

For all orders within the United States, we offer returns within 30 days of delivery with no restocking fees. International orders, custom pieces, and made-to-order items are final sale. However, all products are covered by our craftsmanship warranty, which means we will repair or replace any item free of charge if a manufacturing defect occurs, regardless of your location.

United States: 30-Day Returns

  • Returns are accepted within 30 days of delivery.
  • The item must be returned in its original packaging, unworn, unaltered, unexchanged and unengraved.
  • Customized items — Including engraved pieces, custom designs, or any modification made per your request, are final sale and not eligible for return or exchange.
  • No restocking fee. Return shipping is the customer's responsibility. We strongly recommend purchasing shipping insurance for your return. If the package is lost or damaged in transit, the loss will be the customer's responsibility, as we're unable to process a refund for an item we never received.
  • Orders paid via installment plans (e.g. Klarna, Afterpay) are eligible for return, less a 5% transaction fee charged by the payment provider.
  • Before shipping your return, please contact our support team at care@leonidsjewelry.com to request a return address. Do not send your return to the original shipping address on your package. We're unable to take responsibility for packages lost as a result of being sent to the wrong address.
  • We reserve the right to decline returns that do not meet the above conditions or are received after the return window.

We recommend recording an unboxing video when your order arrives. This helps us resolve any quality-related concerns quickly and fairly, should the need arise.

Exchanges

  • Need a different ring size? See our Warranty page. Your first resizing is complimentary within your 1-year warranty period.
  • Manufacturing defect? This is covered under our warranty and will be repaired or replaced at no cost.
  • We're unable to offer exchanges for a different style or design once a piece has entered production.

International Orders

Because every piece is made to order, we're unable to accept returns for reasons other than a manufacturing defect.

Covered as a manufacturing defect: loose prongs, loss of an accent stone, plating discoloration, or an item not matching its description on arrival.

Order Cancellation

  • Within 24 hours of placing your order, before production begins: full refund, no questions asked.
  • After production has started (engraving, resizing, custom settings): a $45 cancellation fee applies to cover materials and labor already committed.
  • After 48 hours: please refer to the return policy above rather than requesting a cancellation.

Questions?

Feel free to reach out at care@leonidsjewelry.com for questions related to refunds and returns.